01 AI Answers

Automatically respond on the basis of knowledge.Can't answer the transfer.

All channels share the same response path. Knowledge is fluent; it is not free to refuse to answer and it is not free to talk. Console can see whether it's FAQ, vector reference or model continuation.

Functional indications. Three-level responses.

FAQ Exact MatchPrices, time limits, entrances, calibre must be consistent

Document / Vector SearchTake RAG clips and quotes

Model continuationBy site configuration, no answer, no chat

Still not enough.Visitor points turned, rules hit, or models were inadequate

Path

Three-level response. Order fixed.

First go FAQ precise matching, suitable for price, timeliness, entry, etc. Could not close temporary folder: %s It is still not enough to use the dialogue model configured for the site.

Models are required to be answerable and quoted to avoid chatting without a knowledge base. Operations Plugin for the Valuation of Business type is enabled by site, and unopened site chat paths do not load matching capabilities.

Response by KnowledgeWhen you hit FAQ or when you open the file, you refuse to answer if you have insufficient knowledge and you do not have no reason to talk.

Stream OutputThe response side generation side shows that long answers need not wait.

SatisfactionVisitors can evaluate and record returning to chat logs and agents.

Change policy.Visitor points are in line for manual transfer, routine hits or model determinations.

Manage background chat records: filter real sessions manually, search and export CSV

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Open files are for people and models.

The help centre articles are from publicly available knowledge files. Visitors can search and read for themselves; AI search for the same content to avoid "one word on the page, another word on the visitor"

Unpublicized documents only participate in internal searches and do not appear at help centres
Vector index to be rebuilt after knowledge changes, with state tips in the background
The search will test the consistency of the strike with the refusal.

Help Center Real Pages: Classes, Articles shared with the Back Office Knowledge Base

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Try Pro free for the first month with 1M tokens and 1 agent seat; after that Basic starts at ¥100 per month. Three answer layers — exact FAQ, document retrieval, model completion — live with one snippet.