Privacy

Privacy Policy

This policy explains how KeBao collects, uses, stores and protects personal information when you sign up for and use the service. Version: 2026-10-08. If this translation differs from the Chinese version, the Chinese version prevails.

1. Who we are

KeBao is operated by Guiyang Qianqian Technology Co., Ltd. (unified social credit code 91520113MAE8AW6N85, "we"). Address: 2F, Building F4, Junfa City, Baiyun District, Guiyang, Guizhou, China. Phone: 400-656-3113.

2. Scope and roles

• As a KeBao account user (workspace admin or agent), we are the controller of your personal information and this policy applies.
• Your visitors and customers (people who chat with your AI assistant or agents on your website, WeChat, mini program or app) are processed on your behalf and under your instructions. You are responsible for informing them and obtaining any consent required.

3. What we collect

• Sign-up and login: mobile number, SMS code, password (stored only as a salted hash), company name (optional); WeChat account identifier and nickname if you log in with WeChat.
• Business or personal verification (sensitive): company name, unified social credit code, legal representative or your own name, and national ID number. The ID number is used only for that verification; we keep only the last four digits.
• Orders, payments and invoices: order number, amount, the payment provider's transaction ID, invoice title, tax ID and invoice email. We never see your card number or payment password.
• Usage data: login IP, browser and device type, operation logs and security audit records; device identifiers and push tokens of agent apps.
• Your business data: knowledge bases, conversations, visitor and customer records, tickets, SMS and call records you create. This data belongs to you (see section 7).

4. How we use it

To open and secure your account, prevent abuse and fake sign-ups, provide the features you choose, bill and invoice, send expiry, balance, security and service notices, troubleshoot, and meet legal retention duties. We do not sell personal information or build advertising profiles.

5. Sensitive personal information

We collect your ID number only when you submit verification and separately tick the consent box. Without verification you can still use the AI assistant, knowledge base and live desk; outbound SMS / email / voice, full customer phone numbers and data export require verification.

6. Cookies

We use only the cookies needed to run the service: aics_sid (login session) and aics_csrf (cross-site request protection). Local storage remembers interface language and theme. No third-party advertising or cross-site tracking cookies.

7. Processors and third parties

• Tencent Cloud: SMS codes and notices, CAPTCHA, identity verification, email delivery;
• Alibaba Cloud: notification SMS when you choose that channel;
• Large language model providers (currently DeepSeek and SiliconFlow, both in mainland China): visitor questions and retrieved knowledge snippets are sent to generate replies, with phone and ID numbers masked first. If you configure your own model endpoint in the console, those conversations go to the provider you chose under your agreement with them;
• WeChat Pay and Alipay: payments and refunds;
• WeChat Open Platform: WeChat login and WeChat channel integrations;
• Getui, JPush and Apple Push Notification service: new-conversation alerts on agent apps.

8. Storage location and retention

Data is stored on servers in mainland China and is not transferred abroad. Account data is kept while the account exists; network logs for at least six months as required by law; order and invoice records as required by tax law. After you close your workspace there is a 7-day cooling-off period, after which personal information and business data are deleted or anonymised unless the law requires otherwise.

9. Your rights

You can view and correct your profile, change your phone number and password, export or delete knowledge, conversation and customer data, and request account closure (revocable within 7 days) in the admin console. You may withdraw consent at any time. For copies of your data or other requests, contact us (section 12); we reply within 15 working days.

10. AI-generated content

AI replies are generated from your knowledge base and labelled "AI-generated" in the chat. They may contain mistakes; confirm prices, contracts, medical or legal information with a human.

Your knowledge base and conversations serve only you. The knowledge you upload (Q&A, web pages, files) and visitor conversations are used only for retrieval, reply generation and analytics within your own account. We do not use them to train or fine-tune any model, and we do not provide them to third parties for training.

11. Minors

KeBao serves businesses and organisations and is not intended for children under 14.

12. Contact

Guiyang Qianqian Technology Co., Ltd., 2F, Building F4, Junfa City, Baiyun District, Guiyang, Guizhou, China, phone 400-656-3113.

13. Changes

We publish updates on this page with a new version number, and ask for your consent again for material changes to what we collect, why, or who we share it with.