Pricing
Start free,pick the tier you need
The first month is free with Pro features. After that, choose a tier: Basic is ¥100 per month, Pro is ¥299 per month, and Enterprise is ¥1,000 per month (¥10,000 per year). Add seats, sites, token packs and SMS, voice or email packs when you need them.
First month free: Pro features, 1M tokens, 1 seat
- Free for 30 days from sign-up
- Try every Pro feature
- 1M tokens each month, 1 agent seat, 1 site
- Trial allowance: 20 SMS, 200 emails, 10 voice minutes
- After the trial, AI falls back to FAQ until you subscribe. You can still sign in and see the bill
Choose a tier
Monthly 1M Token
30 days · 1 seat included
- 1M tokens each calendar month; unused tokens do not roll over
- Includes 1 agent seat
- AI replies, core knowledge base, web widget and Official Account, live desk, core CRM
- After expiry, AI falls back to FAQ
Monthly 5M Token
30 days · 3 seats included
- 5M tokens each month, 3 agent seats, 2 sites
- All channels: WeCom, WeChat Customer Service, Douyin, Pinduoduo, WhatsApp and more (WeChat and marketplace channels need enterprise verification)
- Advanced knowledge base, multiple AI agents, agent copilot, quality review
- Automation, SLA, shifts; deals, campaigns, customer import
- Products, orders and projects, advanced analytics and export, open API 10k calls/month
- Includes 500 SMS, 5,000 emails and 100 voice minutes each month
Monthly 20M Token
30 days · 10 seats included
- 20M tokens each calendar month; unused tokens do not roll over
- Includes 10 agent seats, unlimited sites
- Everything in Pro
- Data scopes, access reviews, audit chain and credential vault
- Access region control, channel governance
- Open API 100k calls/month; includes 2,000 SMS, 20,000 emails and 500 voice minutes each month
Need a contract, bank transfer or special VAT invoice?Contact sales
BuySave ¥201 vs monthly, about ¥83 / month
Monthly 1M Token
12 months · 1 seat included
- 12-month base plan, still 1M tokens each month
- Includes 1 agent seat; extra seats are billed separately
- Same features as Basic monthly
- One-time payment of ¥999
Save ¥598 vs monthly, about ¥249 / month
Monthly 5M Token
12 months · 3 seats included
- Yearly Pro plan, 5M tokens each month
- Includes 3 agent seats; extra seats are billed separately
- Same features as Pro monthly
- About 10 months of the monthly price
Save ¥2,000 vs monthly, about ¥833 / month
Monthly 20M Token
12 months · 10 seats included
- Yearly Enterprise plan, 20M tokens each month
- Includes 10 agent seats, unlimited sites
- Same features as Enterprise monthly
- About 10 months of the monthly price
Need a contract, bank transfer or special VAT invoice?Contact sales
BuyAdd-ons and usage packs
1 agent seat
Monthly
- Add 1 agent seat to your current plan
- ¥100 per month
- Only agent accounts count; admins do not use a seat
1 site
Monthly
- Add one site to the current plan
- Separate knowledge base and widget
- CNY 50 per month
1M Token
Valid for 12 months
- Used after the monthly allowance runs out
- Does not reset monthly; valid for 12 months
- Requires an active plan
5M Token
Valid for 12 months
- Used after the monthly allowance runs out
- Does not reset monthly; valid for 12 months
- 20% cheaper than the 1M pack
1000 items
Valid for 12 months
- Each notification or callback SMS uses one unit
- Plan allowance is used first
- Failed sends are refunded
100 min
Valid for 12 months
- Callbacks use one unit per started minute
- Unanswered calls are free
- Plan allowance is used first
10,000 emails
Valid for 12 months
- Each customer email uses one unit
- Plan allowance is used first
- Failed sends are refunded
Metering: you pay for actual model tokens (input + output); exact FAQ hits cost nothing. When the monthly allowance runs out, token packs are used next; when both are used up, AI falls back to FAQ answers and chats keep working.
Payment: sign in, open Balance & Recharge, pick a plan and scan with WeChat Pay / Alipay — credited instantly. Upgrading mid-term credits the unused days of your current plan (if that credit exceeds the new plan's price, choose a yearly plan); downgrades start after the current plan expires. For corporate transfers and invoices,Contact sales
Seats: Basic includes 1 agent seat, Pro 3 and Enterprise 10. Each extra support agent is ¥100 per month. The account owner and project admins do not use a seat.
Your data: knowledge and conversations can be exported as a full backup anytime, with no lock-in.
Calculator
Pricing calculator
Estimate your cost from agent seats, the features you need and monthly tokens. The estimate picks the lowest tier that covers the features you tick; the order page in the admin console is final.
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What users on each tier can use
The table lists, feature by feature, what users on each tier can use. ✓ means available; “read-only” means visible but not editable; — means not included. The free first month opens Pro features, with trial quotas and site limits.
First month free
For: teams that just signed up and want to get the knowledge base and widget running first.
All Pro features for 30 days, but only 1 seat and 1 site, with a small outbound allowance.
Basic
For: small teams with one website or official account, one or two agents, and AI handling most answers.
Includes AI answering, knowledge base, human duty desk and customer profiles; multi-channel, automation, deals and marketing, and the open API are not included.
Pro
For: companies with about 3 agents that need WeCom, Douyin, Pinduoduo and other channels, plus automation and sales follow-up.
All channels, advanced knowledge base, multiple answer agents, QA, automation, deals and marketing, products, orders and projects, and the open API are all unlocked.
Enterprise
For: enterprises with several teams and sites that need data scoping, auditing and access control.
Everything in Pro, plus data scopes and access review, audit chain and credential vault, geo gating, channel governance, and unlimited sites.
| Features | First month free30 days from sign-up | Basic¥100 / month · ¥999 / year | Pro¥299 / month · ¥2,990 / year | Enterprise¥1,000 / month · ¥10,000 / year |
|---|---|---|---|---|
| Quotas and seats | ||||
| Monthly tokensPer calendar month, no rollover; booster packs are used once the quota runs out | 1M | 1M | 5M | 20M |
| Agent seats includedOnly agent accounts that serve customers count; owners and admins do not use a seat | 1 | 1 | 3 | 10 |
| Extra seat | — | ¥100 / seat / month | ¥100 / seat / month | ¥100 / seat / month |
| SitesSites under one enterprise share the plan, quotas and seats | 1 | 1 | 2 | Unlimited |
| Extra site | — | — | ¥50 each / month | Not needed |
| Token booster packs1M for ¥50, 5M for ¥200, valid for 12 months | — | |||
| Monthly SMS / email / voice-minute allowanceBuy usage packs when used up; failed sends are refunded automatically | 20 SMS / 200 emails / 10 min | — / 500 emails / — | 500 SMS / 5,000 emails / 100 min | 2,000 SMS / 20,000 emails / 500 min |
| Open-interface calls per monthAPI, webhooks and MCP combined | 10,000 | — | 10,000 | 100,000 |
| Access | ||||
| Web widget, H5, message page, standalone Q&A page | ||||
| WeChat Official Account | ||||
| Mini programs, in-app embed, integration pluginsWordPress, Shopify, uni-app, Flutter and more | ||||
| WeCom, WeChat Customer Service, WeChat StoreRequires business verification | — | |||
| Douyin, Kuaishou, Pinduoduo, Taobao / Tmall, TikTok ShopE-commerce channels require business verification | — | |||
| DingTalk, Feishu, Slack, Teams | — | |||
| WhatsApp, Messenger, Instagram, Telegram, LINE and other overseas channels | — | |||
| Channel governanceChannel enablement approval and central credential management | — | — | — | |
| AI answering and knowledge base | ||||
| AI AnswersExact FAQ match → document retrieval → model continuation, with sources | ||||
| Core knowledge baseFAQs, RAG entries, document upload, categories, vector search | ||||
| Answer policies and reply library | ||||
| Knowledge gaps and FAQ review queue | ||||
| Sitemap crawling and low-hit web page fallback answers | — | |||
| Multilingual translated knowledge base versions | — | |||
| Auto-sending knowledge images, videos and files | — | |||
| Top conversations and quick replies | — | |||
| Multiple answer agents and answer-chain templates | — | |||
| Agent Copilot and cross-session memory | — | |||
| In-chat business captureTickets, trial requests, bookings, callbacks | — | |||
| Answer sandbox and conversation evaluation | — | |||
| Human duty desk and collaboration | ||||
| Human duty deskQueueing, transfers, ticket summaries, visitor cards | ||||
| Agent clientsWindows、macOS、Android、iOS | ||||
| Duty groups, skill-group auto-assignment, handover alerts | ||||
| Support tickets, case center | ||||
| Ticket SLAs, overdue escalation, shift scheduling and monitoring | — | |||
| Agent QA and review | — | |||
| Open Help Centre | — | |||
| Customer management and marketing | ||||
| Customer profiles, follow-up notes, tags, grading | ||||
| Notification SMS, customer email, smart callbackUsage-based; see the allowance above | ||||
| Leads, deal board, quotes, contracts | — | |||
| Campaigns and attribution, customer success, renewal reminders | — | |||
| Client ImportExcel / CSV, read-only sync from external databases | — | |||
| Rules for automationExpiry reminders, auto-assignment, delayed tasks | — | |||
| Product catalog, order integration, project delivery | — | |||
| Analytics and data | ||||
| Traffic stats, conversation logs, agent KPIs, token usage | ||||
| Business cockpit, reports and quality, customer analytics | — | |||
| Data exportConversations, customers, top conversations | — | |||
| Full backup export and migration | ||||
| Open capabilities | ||||
| Open APIQ&A, knowledge base, tickets, customers, support | — | |||
| Webhook event push | — | |||
| MCP IntegrationFor CodeNeo and other code orchestration tools | — | |||
| Security, permissions and compliance | ||||
| Two-step verification, login geo policy, abuse protection, operation audit | ||||
| Built-in rolesOwner, admin, agent, account manager, read-only | ||||
| Enterprise data scopesLimit customer and conversation visibility by team and owner | — | — | — | |
| Access review and purpose-based re-authentication | — | — | — | |
| Audit chain, credential vault, compliance governance | — | — | — | |
| Visitor geo gatingRestrict visitor conversations by region | — | — | — | |
| Purchase and expiry | ||||
| Who can buy and renew | Enterprise owners and enterprise admins. Agents, account managers and read-only members can only view the bill and are told to contact an admin when an upgrade is needed. | |||
| Mid-term upgrade | — | The remaining days of the current plan are credited against the difference, and the new tier starts on the payment day; downgrade by buying after the current plan expires. | ||
| If not renewed | AI falls back to FAQ answers, Pro / Enterprise features become read-only, and seats return to 1; conversation history and the knowledge base are kept, and the account can still sign in to view the bill. | |||
What each role can do within the same plan
The plan decides which features the enterprise can use; the role decides which data each person can touch. Roles are assigned by enterprise admins under “Members and roles”.
| Capability | Enterprise owner | Organization admin | Support | Account manager | Read Only |
|---|---|---|---|---|---|
| Buy plans, renew, request invoices, set balance alerts | — | — | — | ||
| View bills and usage | — | — | — | ||
| Members, roles, sites, channel configuration | — | — | — | ||
| Edit and publish the knowledge base | Submit suggestions | — | — | ||
| Take duty, reply, transfer (uses a seat) | — | ||||
| Customer records | All | All | Customers being served | Own accounts, editable | Read-only, masked |
| Deals, campaigns, customer importPro and above | — | — | |||
| QA, supervision, schedulingPro and above | — | — | — | ||
| Data export, full phone numbersPro and above, requires business verification | — | — | — | ||
| Business analytics | All | All | Personal | Personal | All |
| Audit log | — | — |
FAQ
Billing questions
How are tokens counted?
You pay for the tokens the model actually uses, input and output. Exact FAQ hits are answered directly and cost nothing. Each reply's usage is shown under Token Usage in the admin console.
What if I use up my monthly tokens?
Buy a token pack under Balance & Recharge and AI replies resume right away. Token packs do not reset monthly and stay valid for 12 months. Without a pack, AI replies pause for the rest of the month while FAQ answers keep working.
Which accounts use a seat?
Only support accounts that talk to customers. The account owner and project admins do not. Basic includes 1 seat, Pro 3 and Enterprise 10; each extra seat is ¥100 per month.
What happens after the free month if I don't pay?
AI answers fall back to FAQ answers. Conversations and the knowledge base are kept, not deleted. You can still sign in and pick a plan at any time.
Can I upgrade mid-term?
Yes. Moving from Basic to Pro or Enterprise credits the unused days of your current plan, and the new tier starts on the payment day. To move down, buy the lower tier after the current plan expires.
How are SMS, phone callbacks and email billed?
Per message, per minute and per email. Pro and Enterprise include a monthly allowance; after that you can buy usage packs. Failed sends and unanswered calls are refunded.
Can I get a refund?
A plan can be refunded in full within 7 days of payment if no token or usage pack has been used; unused token and usage packs are refundable, used ones are not; extra seats and sites are refundable within 7 days. After an upgrade credit, refunds are based on the amount actually paid. To request a refund, Contact the customer service.。
How do I buy Enterprise?
Enterprise monthly and yearly plans can both be paid with WeChat Pay or Alipay under Balance & Recharge and start right away, like every other plan. For a signed contract, bank transfer or special VAT invoice, click Contact sales and tell us what you need; we reply within one business day.
How do I pay? Can I get an invoice?
Sign in, open Balance & Recharge, pick a plan and scan with WeChat Pay or Alipay. It is credited instantly. Corporate transfers and invoices: Contact sales
可以用自己的Large model吗?
可以, 各Tiers都行, First month freeEnd后没Continuation也能用. in Console「Sites → Edit → AI Answer!」填上你的 OpenAI 兼容接口, Model和 Key, Dialogue就改走你的Model, TokensCosts直接付给ModelVendor, 不扣KeBaoBalance.Knowledge retrieval仍由KeBao处理.
会用Mine.Knowledge Base和Dialogue训练Model吗?
不会.Knowledge Base和VisitorsDialogue只用于你自己Account内的Search, Answer!和统计, 不用于训练 or 微调任何Model, 也不提供给第三方训练.详见Privacy Policy第十 entries.
Can I take my data with me?
Yes. Knowledge and conversations can be exported as a full backup at any time, with no lock-in.
Start
Run it free first
Try Pro free for the first month with 1M tokens and 1 agent seat; after that Basic starts at ¥100 per month. Live in 3 minutes, no credit card.