Terms
Terms of Service
KeBao is a hosted customer support service from Qianqian AI, delivered as an online service with agent clients. There is no source code, full-site archive or self-hosted build. By signing up, paying for or using the service you accept these terms.
KeBao Terms of Service Copyright (c) 2026 Qianqian Intelligent Computing Last updated: 2026-10-08 Operator: Guiyang Qianqian Technology Co., Ltd. (unified social credit code 91520113MAE8AW6N85), 2F, Building F4, Junfa City, Baiyun District, Guiyang, Guizhou, China Personal information is handled as described in the Privacy Policy: https://kebao.qianqianai.com/en/privacy.html Unofficial English translation. If this translation differs from the Chinese terms, the Chinese version governs. 1. How the service is delivered KeBao is a hosted service. The support engine, knowledge base and model calls run on Qianqian AI's infrastructure. The agent clients (Windows, macOS, Android, iOS) and the browser agent desk are access points only and require a valid KeBao account. The service does not include source code, a full-site archive or a self-hosted build. 2. Accounts and seats a. An account is opened per enterprise; one enterprise may open several sites within its plan allowance, sharing the plan, token allowance and seats. Seats are billed per seat; accounts and seats are for authorized personnel only and may not be lent or shared. b. You are responsible for all activity under your account and must protect your credentials and API keys. c. If credentials are exposed, reset them in the admin console immediately and notify Qianqian AI. 3. Plans and billing a. The first month (30 days from sign-up) is free with 1M AI tokens and 1 agent seat, with Pro features available during the trial. b. After that, plans are sold by tier: Basic at 100 CNY per month (999 CNY per year), Pro at 299 CNY per month (2,990 CNY per year) and Enterprise at 1,000 CNY per month (10,000 CNY per year). Each tier's token allowance, seats, sites and features are as stated on the pricing page and your order confirmation. c. Add-ons: each agent seat is 100 CNY per month and each site 50 CNY per month; token packs and SMS, email and voice packs are sold at the pricing page's list prices, are valid for 12 months from purchase and do not reset monthly. The monthly token allowance follows the calendar month and does not roll over. d. Upgrading to a higher tier during a term credits the unused days of the current plan and the new tier starts on the payment date; a lower tier can be bought after the current plan expires; renewing the same tier extends from the expiry date. e. If a plan lapses, AI replies fall back to FAQ answers, advanced features become read-only and seats return to 1; conversation history and the knowledge base are retained and not deleted immediately. f. Refunds: a plan can be refunded in full within 7 days of payment if no token or usage pack has been used; unused token and usage packs are refundable, used ones are not; extra seats and sites are refundable within 7 days; after an upgrade credit, refunds are calculated on the amount actually paid. g. Price changes are published in advance and do not affect an order already in effect for its current term. 4. Licence scope and restrictions Subject to these terms, Qianqian AI grants you a non-exclusive, non-transferable, non-sublicensable right to use the service. Without written authorization you may not: a. decompile, disassemble or reverse engineer the clients or the service, or otherwise obtain their source code; b. resell, distribute, rent or lend the service, or build a competing paid service on top of it; c. circumvent metering, authentication, risk control or access control, or call the APIs excessively by automated means; d. remove or obscure product notices and marks. 5. Customer data a. The knowledge base, conversation records and customer information you upload remain yours. b. Qianqian AI processes that data only to provide and maintain the service, and does not disclose or resell it. c. You can export or delete your data in the admin console at any time; after termination it is cleared within the agreed period. d. You are responsible for having the rights to the data you upload and for it not containing unlawful content. Your visitors' and customers' personal information is processed on your instructions; you are responsible for informing them and obtaining any consent required. e. Personal information is handled as described in the Privacy Policy. 6. Availability Qianqian AI makes reasonable efforts to keep the service available and announces planned maintenance in advance. Interruptions caused by force majeure, third-party model providers or network failures are not a breach of these terms. 7. Commercial licensing and dedicated deployment For dedicated deployment, invoicing, custom development or commercial licensing, contact Qianqian AI at qianqianai.com or call 400-656-3113. Such arrangements are governed by a separate written agreement. 8. Changes and termination a. Updates to these terms are published on this page; continued use means acceptance. b. You may stop using the service and close your account at any time. c. Qianqian AI may suspend or terminate the service if you materially breach these terms. 9. Disclaimer AI replies are generated from your knowledge base and labelled "AI-generated" in the chat. They may contain mistakes; you remain responsible for prices, contracts and other commitments you make to your customers, and must not use the service to generate or spread unlawful content. To the maximum extent permitted by law, the service is provided as is. Qianqian AI is not liable for indirect loss, loss of profit or loss of data arising from use of the service, and total liability will not exceed the fees you actually paid for the service in the twelve months before the claim. 10. Governing law These terms are governed by the laws of the People's Republic of China. Disputes should be settled amicably; failing that, they are submitted to a competent court at Qianqian AI's place of business.