01 Visitors ' questions
From anywhere.
Website bubbles, public signs, applets, Apps, help centres, or many / shivering shops, nailed sessions.
KeBao Cross-site customer service engine
Let the machine answer first.Put someone on.
Access AI × Response by Knowledge × All AutoRecall
Connect customer service across websites, WeChat, mini-programs, apps, and marketplaces to AI. Answer from approved knowledge, send offline alerts or automatic callbacks, and hand off to a person when needed.
Access Scripts and callback addresses are generated by station in the console. This station service is available on the right.
- Access
- ExistingAccess to AI
- Response
- By knowledgeAutomatic Reply
- Call back.
- Message.Full automatic access.
- Transfer.
- I can't.Get in line again.
Offer
Three capabilities, ready once connected
The current entrance to the customer service is received by AI; auto-response by your knowledge base; no one text messages online or calls back automatically. The next nine modules are how these three things land.
01
Online customer service access AI
Website bubbles, micro-credits, applets, Apps and electric stores, with the same engine available at the existing entrance. Website and App available access plugins. Buyers don't have to change places to talk, AI.
Look at the access. 02Knowledge-grounded automatic answers
FAQ Accurate matching, vector search, large model continuation. Knowledge is fluent; it is not free to refuse to answer and it is not free to talk.
Look, AI, answer. 03Automatic AI Callback
If you have a number, dial back by batch. Connect to the same repository of knowledge; return to the watch station if you switch people. Not marketing.
Watching smart calls.Product
Product Modules
Click into any module to see how it works in the real scene. Client management, response strategies, talk hangars and backups continue in functional presentations. Web site and App access plugin; tripartite system open API or MCP.
01
AI Answers
FAQ precise matching, vector retrieval, continuation of large models, fixed three-tiered sequence. There is no library of knowledge.
Understood AI Response 02Knowledge Base
A set of independent knowledge per site. Upload Word / PDF/ Web page, extract FAQ, and synchronize open documents with the help center.
Understanding the knowledge base 03Live Support
Computer duty stations, mobile phone duty stations, Android client functions. Queue, sticky distribution, skill groups, relays and quality checks.
Get to know the manual duty. 04Customer Management
To-do, 360 archives, business opportunities, follow-up and the high seas. The people who come in here are followed, not by a different kind of sales cloud.
Knowledge of customer management 05Notification SMS
Only cloud manufacturers have reviewed the template: messages have been received, return confirmations made, and tickets closed. Not marketing.
SMS on call. 06AI Callback
Do a task-based AI callback for offline messages. Connect to the same repository of knowledge; return to the watch station if you switch people.
Know Smart Callback 07Channel Integrations
Connect existing online customer service to AI. Posters, public signs, applets, Apps, as well as microclinics and electric stores, are replaced by new places.
Get to know channel access. 08Traffic Analytics
Open page to consultation. Real-time visitors, funnels, sources, click maps, and agenting and operation audits.
Getting to know the interview analysis 09Integration Setup
Codes, styles, keys are all console. Copying scripts and echoes by station is effective when colours and entry styles are saved.
Know access configuration 10Integration Plugins
Website command queue, App Official Shell, WordPress with npm. The same set of contracts opens the current web-based web-mounted installation without writing open API keys to the front.
Know access plugin 11Introduction to All Functions
Response strategies, sandboxes, talk hangars, knowledge gaps, access controls, multilingual responses, backup migration are all included in the functional introduction.
Open function introductionPlatforms
Triangular platform supported
Only the official and accessible route. The directory is consistent with the system's "channel interface". The electronic store is subject to the authorization of the store and does not promise that a particular store will be connected.
You have your own entrance.Website attachment
Wesson.Public
Wesson.Corporate Wisdom
Wesson.We believe in hospitality.
Wesson.We've got a little shop.
ElectricianWe'll do more.
ElectricianDithering
ElectricianFast hands.
OfficeNail.
OfficeFlying Book.
PaymentsPaying for life.
InternationalWhatsApp
InternationalLINE
InternationalTelegram
InternationalMessenger
All directoriesView the docking platform
Path
How do you finish a consultation?
All channels follow the same path. The desk is not changed and access is different.
02 Knowledge first.
FAQ and RAG
Accurate questions and answers take precedence and documents and vector search follow. Inverted responses, with the same calibre as the help centre.
03 Model Bottom
Large model configured by site
Resumes when search is insufficient. It can be answered and quoted. OPC valuation plugins, etc., are active on site and do not contaminate other stations.
04 Follow up.
Line up to the line.
Sticky distribution, skill groups, SLA. Leave a message after work. The customer service centre can send a text message or make a batch of calls back to AI.
Desk
It's a queue, not a maze management.
On the left are pending and ongoing sessions, with dialogue in the middle and client information and follow-up records on the right. The session that was brought in manually had information that AI had already asked for, and the agent did not have to ask again.
- Sticky distribution: Old visitors returned and found the last agent.
- Skills groups: pre-sale, post-sale, technology diversion, automatic upgrading over time
- Leave a message after work: No online messages; call from the customer service centre
SMS
Only reviewed templates issued for notification rather than promotion
Once the customer service centre has imported the list, it is possible to send a copy of the template that has been approved by the cloud manufacturer: messages have been received, visits will be made at some point, and tickets are closed. The text cannot be filled in freely. Could not close temporary folder: %s
- Templates, sifters, mapping variables, preview numbers and then send them
- Do not disturb, blacklist, 24 hours to weigh, day quota will stop.
- Marketing / Extension Templates will be synchronized but not distributed
Voice
If you don't pick up your message, use the phone to get him back.
The operations centre does offline messages on a mission-based AI callback. Connect to the same repository of knowledge; return to the watch station if you switch people. Blacklist numbers, text messages and phone calls skip. The key is still in the system setting.
- Call by batch: pause, plus sign, see the funnel; one can still ring immediately
- Lines, ASRs, TTS are hosted by the TTL.
- No prognosis, IVR hotline, agenting softphone.
Plugin
Website and App, connect with plugins without rewrite chat windows
Access plugins are thin shells: web site command queue, App Official WebView shell, WordPress and npm. Organisation Login user can identify; do not write open API keys to the front.
- Even if the script isn't loaded.
aics('open')/identify - Android / iOS / Flutter / un-app / React Nature
plugins/ - Domain names to be registered Hosts; reasons are visible on the console when failure, and the visitors page is not red
