NewGrounded answers: every reply shows which source it used

AI answers first,Your team takes over, Every customer followed up

Inquiries from your website, WeChat, mini programs, apps and online stores flow into one support engine. AI answers from your own content and cites its sources; when it isn't sure, it hands off to a person. Live chat, follow-ups and callbacks all run from the same console.

  • First month free
  • 1MAI Token
  • 1agent seat
  • 3minTime to live
Website widget · Visitor chat Demo
KeBao AI agentOnline · answers from your sources, hands off when unsure
How much is the basic plan per month?
The first month is free with 1M tokens and 1 agent seat; after that Basic starts at ¥100 per month.

Source: Plans & pricing

Can AI support handle our Douyin direct messages?
Douyin direct messages currently cannot connect to KeBao AI support. Platform policy restricts the relevant permissions; credentials or QR authorization do not enable access.

Source: Channel integration guide

Can we switch the contract to quarterly payments?
A colleague needs to confirm that. I've passed you to the pre-sales team, please hold on.

Not in the sources, handed offPre-sales · 1st in queue

Demo: AI answers from the documentation and cites evidence, handing off when uncertain. The right panel shows evidence visible to administrators.

Grounded answers

Every answer has a source. When AI isn't sure, a person takes over.

AI doesn't answer from memory. KeBao first gathers references from your FAQs, documents and vector search, then writes the reply in one pass, along with which references it used, how confident it is, and whether a person should take over.

  • Look it up first: exact FAQ matches come first, documents and vector search fill the gaps
  • Show the source: visitors see citations, and every reply's references and confidence are written to the answer log
  • Check the facts: if numbers, prices, links or model names don't match the references, the reply is rewritten
  • No guessing: if it's not in your content, AI says a colleague needs to confirm and hands off

Agent desk

Agents can pick up anywhere, with full context

Waiting and active chats on the left, the conversation in the middle, the customer profile and follow-up history on the right. Handed-off chats arrive with what AI already learned, so agents don't have to ask again.

  • Sticky routing: returning visitors reach the agent they spoke with last time
  • Skill groups and shifts: route pre-sales, after-sales and technical questions, with automatic escalation on timeout
  • Live monitoring: see who's online, the queue and response times in real time
  • Any device: agents can answer from a browser, with desktop and mobile apps on the Downloads page
Desktop duty desk: chat list, conversation and visitor profile

Integrations

Connect your channels and your systems

We only connect to official channels that can receive and reply. Stores connect after official platform authorization. Channels marked "Integration Required" have adapters built and go live after a joint test with your real account.

Business systems use open interfaces

Websites and apps need one snippet. Business systems connect through the Open API, MCP and webhooks, all using one key with scoped permissions. Read and write Q&A, knowledge, tickets and customer data, and receive signed events in your own system.

<!-- Paste near the bottom of your page -->
<script src="https://kebao.qianqianai.com/widget.js"
        data-site="your-site" async></script>

<!-- Any button can open the chat window -->
<button type="button" data-ai-kefu-open>Chat with us</button>

Keys in these examples are placeholders. Create real keys under Open Apps in the admin console.

Pricing

Try it free for a month

Three tiers with public prices; add seats, sites and token packs as you need them.

See all plans

First month

Free

1M AI tokens and 1 agent seat, with Pro features to try.

Basic

100 CNY / mo

1M tokens per month, 1 seat; AI answers, knowledge base, web and Official Account, live desk. ¥999 per year.

Pro

¥299 / mo

5M tokens per month, 3 seats, 2 sites; all channels, advanced AI, automation, deals and campaigns, open API. ¥2,990 per year.

Enterprise

¥1,000 / mo

20M tokens per month, 10 seats, unlimited sites; data scopes, audit chain, access region control. ¥10,000 per year.

FAQ

FAQ

What if AI gets an answer wrong?

Every reply records which sources it used and how confident it was. Questions it handled poorly go to Knowledge Gaps, and adding one FAQ fixes them. Questions your content doesn't cover are handed to a person instead of guessed.

Who owns my knowledge base and conversation data?

You do. The knowledge base, conversations and customer data you upload belong to you. KeBao processes them only to provide and maintain the service, and never discloses or resells them. You can export or delete them in the console at any time.

What happens if I don't pay after the first month?

Your chats keep working. AI switches to answering from FAQs only, your conversations and knowledge base are kept, and full answers return when you renew.

Can I self-host or get the source code?

KeBao is delivered as a hosted service, without source code or self-hosting. For a dedicated deployment or commercial licensing, contact sales.

Sign up today, go live today

The first month is free with Pro features. Want a demo or an Enterprise quote? Contact sales.