AI answers first,Your team takes over, Every customer followed up
Inquiries from your website, WeChat, mini programs, apps and online stores flow into one support engine. AI answers from your own content and cites its sources; when it isn't sure, it hands off to a person. Live chat, follow-ups and callbacks all run from the same console.
- First month free
- 1MAI Token
- 1agent seat
- 3minTime to live
- See plans →
Source: Plans & pricing
Source: Channel integration guide
Not in the sources, handed offPre-sales · 1st in queue
Live Data
Answering customers right now
Live totals from every website running KeBao. Internal test traffic is excluded.
Updated
- Total conversations
- 0Today 0
- Total tokens processed
- 0Today 0
- Connected websites
- 0Active in last 7 days 0
- Visitors online now
- 0Visited in the last 5 minutes
| Date | Conversations |
|---|
- AI-only resolution rate
- 0Share of conversations in the last 30 days answered end to end by AI, with no handoff to a person
- First human response
- 0Median time for an agent to reply after a handoff, last 30 days
- Visitor satisfaction
- 0Average visitor rating, out of 5
Refreshed every 2 minutes. Conversations and tokens are totals across all connected websites; quality metrics cover the last 30 days and are hidden when there is too little data.
Why KeBao
Answer, hand off, follow up, all in one system
Most AI chatbots stop at the first reply. KeBao keeps answers, live support and customer follow-up on the same data, so you can see where a visitor came from, what they asked and who is handling them, all in one place.
AI answers first
It checks your FAQs and documents before writing a reply, and cites its sources. If numbers, prices or links don't match, it rewrites; if it's still unsure, it asks a colleague to confirm.
How AI answers → 02Your team takes over
Handed-off chats join the queue with everything AI already learned. Queues, sticky routing, skill groups and shifts, from the browser or the desktop and mobile apps.
Live support → 03Every customer followed up
Every conversation lands in a customer profile. Follow-ups, deals, notification SMS, customer email and AI phone callbacks run from the same console.
Customer follow-up →Grounded answers
Every answer has a source. When AI isn't sure, a person takes over.
AI doesn't answer from memory. KeBao first gathers references from your FAQs, documents and vector search, then writes the reply in one pass, along with which references it used, how confident it is, and whether a person should take over.
- Look it up first: exact FAQ matches come first, documents and vector search fill the gaps
- Show the source: visitors see citations, and every reply's references and confidence are written to the answer log
- Check the facts: if numbers, prices, links or model names don't match the references, the reply is rewritten
- No guessing: if it's not in your content, AI says a colleague needs to confirm and hands off
Visitor: How much is the basic plan per month?
References
- [1]FAQ · Plans & pricingUsed
- [2]Doc · Billing guide, section 2Used
- [3]Vector search · Invoicing guideNot used
Agent desk
Agents can pick up anywhere, with full context
Waiting and active chats on the left, the conversation in the middle, the customer profile and follow-up history on the right. Handed-off chats arrive with what AI already learned, so agents don't have to ask again.
- Sticky routing: returning visitors reach the agent they spoke with last time
- Skill groups and shifts: route pre-sales, after-sales and technical questions, with automatic escalation on timeout
- Live monitoring: see who's online, the queue and response times in real time
- Any device: agents can answer from a browser, with desktop and mobile apps on the Downloads page
Customers
Everyone who reaches out gets followed up
Every conversation creates a customer profile, and follow-ups, notifications and callbacks start from there. Outreach uses notification channels only, never bulk marketing.
Customer profiles
360° profiles, deals, a shared lead pool and follow-up reminders. Every inquiry gets a profile, an owner and a history.
Customer management →AI phone callbacks
Offline messages with a phone number are called back in batches. Calls use the same knowledge base, and asking for a person routes back to the duty desk.
AI callback →SMS and email notifications
Notify customers with approved SMS or email templates: message received, callback time, ticket closed. Do-not-disturb and de-duplication rules apply automatically.
Customer notifications →Integrations
Connect your channels and your systems
We only connect to official channels that can receive and reply. Stores connect after official platform authorization. Channels marked "Integration Required" have adapters built and go live after a joint test with your real account.
Business systems use open interfaces
Websites and apps need one snippet. Business systems connect through the Open API, MCP and webhooks, all using one key with scoped permissions. Read and write Q&A, knowledge, tickets and customer data, and receive signed events in your own system.
<!-- Paste near the bottom of your page --> <script src="https://kebao.qianqianai.com/widget.js" data-site="your-site" async></script> <!-- Any button can open the chat window --> <button type="button" data-ai-kefu-open>Chat with us</button>
curl -X POST https://kebao.qianqianai.com/api/open/v1/chat \ -H "Authorization: Bearer aics_live_xxx.xxx" \ -H "Content-Type: application/json" \ -d '{"site":"your-site","message":"How much is the basic plan per month?"}' # Returns the AI answer, citations and whether to hand off
POST https://kebao.qianqianai.com/mcp/
Authorization: Bearer aics_live_xxx.xxx
{ "jsonrpc": "2.0", "id": 1, "method": "tools/call",
"params": { "name": "kebao_kb_search",
"arguments": { "site": "your-site", "query": "refund policy" } } }
POST https://your-system.example.com/kebao/hook
X-AICS-Event: ticket.created
X-AICS-Signature: sha256=<HMAC-SHA256(raw_body, secret)>
{ "event": "ticket.created", "data": { "ticket_id": "…" } }
# Respond with 2xx within 5 seconds to confirm delivery
Keys in these examples are placeholders. Create real keys under Open Apps in the admin console.
Pricing
Try it free for a month
Three tiers with public prices; add seats, sites and token packs as you need them.
First month
Free1M AI tokens and 1 agent seat, with Pro features to try.
Basic
100 CNY / mo1M tokens per month, 1 seat; AI answers, knowledge base, web and Official Account, live desk. ¥999 per year.
Pro
¥299 / mo5M tokens per month, 3 seats, 2 sites; all channels, advanced AI, automation, deals and campaigns, open API. ¥2,990 per year.
Enterprise
¥1,000 / mo20M tokens per month, 10 seats, unlimited sites; data scopes, audit chain, access region control. ¥10,000 per year.
FAQ
FAQ
What if AI gets an answer wrong?
Every reply records which sources it used and how confident it was. Questions it handled poorly go to Knowledge Gaps, and adding one FAQ fixes them. Questions your content doesn't cover are handed to a person instead of guessed.
Who owns my knowledge base and conversation data?
You do. The knowledge base, conversations and customer data you upload belong to you. KeBao processes them only to provide and maintain the service, and never discloses or resells them. You can export or delete them in the console at any time.
What happens if I don't pay after the first month?
Your chats keep working. AI switches to answering from FAQs only, your conversations and knowledge base are kept, and full answers return when you renew.
Can I self-host or get the source code?
KeBao is delivered as a hosted service, without source code or self-hosting. For a dedicated deployment or commercial licensing, contact sales.
Sign up today, go live today
The first month is free with Pro features. Want a demo or an Enterprise quote? Contact sales.