07 Traffic Analytics

See who's coming.I saw how the reception was.

The widget records visits, support opens and inquiries. Analytics serves operations, reviews serve supervisors, and the duty desk handles current conversations.

Visits

From the landing page to the point.

Real time visitors look at nearly 15 minutes who's online, looking at that page. The trend is PV / UV, as well as access to an open customer service to initiate a consultation funnel.

Source: Search engine, search term, external link, previous page inside station
Page: Visited page, entry page, visited domain name
Page Click Diagram: wallfolding relative position, not transcribing
Upstream/downstream of page: Turn page paths within 30 minutes, including application of single page address changes

Real-time visitors console: nearly 15 minutes online visitors, source and current page

Reception

We'll double-check the process. We're not going console.

The table is rehearsed on the basis of the reception process, the first sound and the intentions. Chat records search for keywords and export CSV. The operational audit recorded changes to FAQ, customs, membership and models; the project manager could not see his station and changes in membership.

RoleOverwatch the entire station; the project will look only at its own access points; the agents will not enter the analytical maze.

ExportAccess details, chats, and CRMs can be exported by permission.

SystemModels, members, health inspections are set up in a system separate from operational analysis.

Clear.Two steps to verify, kick down all equipment, and re-certify high-risk operations.

Real console: working hours, reception, SLA and reception

Data shows the problem. Go back to where.

Start

Understand the data first, then improve service

Traffic, conversation and agent data are there from the day you open a site. The free quota is enough for a first round of validation.