Operations Operation screen
See the whole day at a glance, including how customer service is performing.
Put it on the duty-room display to track today's visits and assisted sessions, AI resolution rate, transfers, queue, agents on duty, channels, and knowledge health. Sign in for a full-screen view that refreshes about every 15 seconds. Configuration stays in Operations.
Duty room
A purpose-built TV view, not an enlarged dashboard
Use Overview to change configuration. The operations screen removes the sidebar and enlarges queue, agent, channel, and knowledge-health metrics on one display. It refreshes about every 15 seconds and supports browser full-screen mode.
- Entry /screen/, from “Large Screen” in the Overview sidebar or “Operations Screen” on the Overview page
- Agent accounts can view it without being redirected to the Agent Desk
- Phone numbers are hidden; visitor names use summaries only
- Manage knowledge, duty hours, and models in Operations or System Settings
Metrics
Monitor the operation without turning the screen into an inbox
The screen summarizes visits, conversation logs, Agent Desk queues, and support tickets across visible sites. Metrics do not change configuration here: handle conversations in Agent Desk and manage knowledge in Operations.
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