Response Answering Policies
The same model.Different questions for different calibres.
Console is called the Response Strategy. Each station has a default service that cannot be deleted. Intentions or keywords are replaced by hints, temperature, tools and man-made methods. Change here without refilling the model key.
Policy
You don't have to share a hint before or support.
The default of the customer service to eat other tactics. Intents (e.g. Billing eating.recharge) that are intended to be aligned with FAQ, or use keywords to get visitors in their original language. The white list of tools can be used only for manual or quotations; the site tool is used by default to leave the customer service empty.
- One non-delegable default customer service per station, slug not modified
- Transferrs: automatic, pro-transfer, untrustworthy (visitors can still switch people)
- The temperature remains empty, following the model configuration in the system settings
- The project manager sees only the strategy of the assigned site.
Border
It's a site robotic strategy, not a agenting catalogue.
The response strategy is about what kind of hint AI uses. The online agenting catalogue, the skill group and the shift line are another thing, so don't treat the robot Agent as a real person agent. Change to a sandbox test: no worksheet, no push-back platform.
Next