Knowledge Saved Replies

It was written once.Take a agent and send it out.

Save greetings, refund explanations and invoice instructions as quick replies. Site replies are shared; My replies are private. In the duty desk, choose a category or type a shortcut and press Space.

Open the repository. Duty desk quick replies

It's a sign of function. A word.

Console maintenanceClassification, Title, Body, Shortcuts

Public or just yourself.Full calibre and personal habits separated

Insert in duty deskClick or /hi to add spaces

Send it.Insert in reply box and reissue

Maintenance

The public caliber is in the console.

Manage quick-reply categories, visibility, titles, text, order and shortcuts by site in Operations. Replies from deleted categories move to General. Agents can create private replies in the duty desk; site-wide replies remain centrally managed.

Filter: Classification, Site Public / My Words, Titles and Text Search
For example, type /hi and press Space in the duty desk to insert it
Text upper limit of about 2000 words, which can be changed in input boxes after insertion
Change to public speech because of the need to preserve speech rights; personal speech agents are self-regulatory

Insert approved quick replies beside the reply box in the desktop duty desk

Border

The word is human, not FAQ.

FAQ is automatically sent by AI after hit. The hangar is for manual duty. The knowledge gap is promoted by the FAQ draft, not by word. The FAQ is modified when a common external caliber is required; the sentence of a high-frequency agenting hand is then entered into the repository.

ConsoleOperating console knowledge group →Talk.

Duty deskThe computer / desk/ has a talk library view with the desktop end.

AppAndroid agents are available for local public discourse.

Nope.It's not a marketing business. It's not a substitute for the knowledge base.

Duty desk conversation list: insert quick replies without leaving the conversation

Reply in the duty desk; record missing knowledge under Knowledge gaps

Start

Write the answer once, everyone sends the same one

Shared replies work site-wide from day one, so new agents have standard answers on their first day.