Product Highlights
Let the machine answer first.Put someone on.
Product characteristics are the main path: AI response, knowledge base, manual duty, customer management, smart callback. Touchage, access, response governance and backup are presented below.
Offer
Three capabilities, ready once connected
The current entrance to the customer service is received by AI; auto-response by your knowledge base; no one text messages online or calls back automatically.
Online customer service access AI
Website bubbles, micro-credits, applets, Apps and electric stores, with the same engine available at the existing entrance. Website and App available access plugins. Buyers don't have to change places to talk, AI.
Look at the access. 02Knowledge-grounded automatic answers
FAQ Accurate matching, vector search, large model continuation. Knowledge is fluent; it is not free to refuse to answer and it is not free to talk.
Look, AI, answer. 03Automatic AI Callback
If you have a number, dial back by batch. Connect to the same repository of knowledge; return to the duty desk if you switch people. Not marketing.
Watching smart calls.Highlights
Highlights
Look at this main path: auto-response based on knowledge, non-referral, access to files and call back.
AI Answers
FAQ precise matching, vector retrieval, continuation of large models, fixed three-tiered sequence. There is no library of knowledge.
Understood AI Response 02Knowledge Base
A set of independent knowledge per site. Upload Word / PDF/ Web page, extract FAQ, and synchronize open documents with the help center.
Understanding the knowledge base 03Live Support
The desktop duty desk, mobile workspace and Android app support queues, sticky assignment, skill groups, transfers and quality reviews.
Get to know the manual duty. 04Customer Management
To-do, 360 archives, business opportunities, follow-up and the high seas. The people who come in here are followed, not by a different kind of sales cloud.
Customer management → 05AI Callback
Do a task-based AI callback for offline messages. Connect to the same repository of knowledge; return to the duty desk if you switch people.
AI callback →Features
Features
It's a good way to get to work. Customer management is not repeated in the product characteristics above.
Reach
Outreach
Notification SMS
Only cloud manufacturers have reviewed the template: messages have been received, return confirmations made, and tickets closed. Not marketing.
Notification SMS → 02Customer Email
Notifications are sent by template to customers with mailboxes. Handwritten and large models can be used to generate HTML5. You have to circle and preview the numbers.
Customer email →Access
Go live
Channel Integrations
Connect existing online customer service to AI. Posters, public signs, applets, Apps, as well as microclinics and electric stores, are replaced by new places.
Get to know channel access. 04Integration Plugins
Website command queue, App Official Shell, WordPress with npm. The same set of contracts opens the current web-based web-mounted installation without writing open API keys to the front.
Know access plugin 05Integration Setup
Codes, styles, keys are all console. Copying scripts and echoes by station is effective when colours and entry styles are saved.
Know access configuration 06Access Control
It is not possible to talk to visitors according to national, provincial and municipal restrictions. Three sets of switches are used to receive bullet windows and console gates.
Know access control.Reply
Response Governance
Response Policies
Intentional or keyword exchange of hints, tools and conversions. Change policy does not need to refill model keys.
Response policies → 08Response Sandbox
Test run does not write worksheets, does not push back platforms, does not write chat logs. Look at the steps taken by FAQ, search, model and transfer.
Response sandbox → 09Saved Replies
Site-wide and private quick replies. Select a reply or use a shortcut in the duty desk; edit it after insertion if needed.
Get to know the hangar. 10Knowledge Gaps
Summarizes the real questions that are not answered well and generates FAQ drafts for review. The gap comes from dialogue, not imagination.
Knowledge gaps → 11Multilingual Replies
Two sets in English for the attached interface. Welcome to English. AI answers in the actual language of the knowledge base and does not translate automatically.
Multilingual ResponsesOps
Operations
Support Tickets
The session can be followed up. Recording problems, handling and results, automatically closing over time. The tripartite system is open to API.
Support tickets → 13Traffic Analytics
Open page to consultation. Real-time visitors, funnels, sources, click maps, and agenting and operation audits.
Traffic analytics → 14Backup & Migration
Server snapshots, calibration downloads, and cross-routing. The account number and key default do not enter the download package, and the failure attempts to roll back.
Know backup migration 15Operations Screen
Show visits, conversations, AI resolution rate, queues, agent availability, and outbound activity on the operations-room display.
Explore the Operations Display →Next
Sign up and start. Call the help center.
Try Pro free for the first month with 1M AI tokens and 1 agent seat; after that Basic starts at ¥100 per month. Third-party systems and the CodeNeo orchestration tool use the open API / MCP.