Access, duty, knowledge baseHow does it work.

01

From where?

Operation of back-office stations and knowledge, system-set key and members, duty station reception. Don't mix the entrance.

Hotline 400-656-3113. See you. Non-commercial open source licences。

02

Website / Wire / Applet / App

A copyable script is not displayed on the public page. Snippets of each site are generated by registered domain names and must be logged in and copied from the console.

The form is as follows (replace site ID with a console identifier):

<script src="https://kebao.qianqianai.com/widget.js" data-site="SITE_ID" async></script>

Login User Please Before First Message identify, only the user id and the display name. Do not write open API keys to the web page. I'll see you later. Integration Plugins。

The site has four features: round bubbles, bottom bars, side tags, card entrances. Colours and left and right positions are selected in the same window and are next opened after saving.

For WeCom, WeChat Customer Service, Pinduoduo, Douyin, and Kuaishou, bind credentials and callbacks under Operations > Channel Integrations. Buyers continue receiving messages in the original conversation. See the complete list under Platforms。

03

Hangup does not show / Unable to send

The browser will bring Origin. Must be the domain name in the Hosts station.

Station /chat.html by site Mark release, not by Origin.

04

Knowledge Base

Each access point has an independent set of knowledge that is not retrieved from one another. The response order is fixed: FAQ accurately matches the vector search large model of the site.

• It can be put in: Word, PDF, Markdown, plain text; it can also paste the text or grab a web page.
• FAQ is pending approval until external. Read only published entries.
• The document appears at the station after checking "open to help center" /help/♪ Site ♪Documents that are not publicly available are still available internally.
• The change in knowledge is still a response to the old text: confirm that it has been published and then add a "rebuild vector". The expression is close to heading FAQ, and the expression is scattered.

Welcome and quick questions are on the knowledge pool. See you for functional details. Knowledge Base、AI Answers。

05

Live Support

Computers, cell phones, Apps, with the same agenting account, different entrances. I can't get back in line; leave a message after work.

Seat account numbers cannot change knowledge or access scripts in the administration console.

06

Notification SMS

Only cloud manufacturers have reviewed templates and notified customers, not marketing groups. Open API/MCP does not contain text messages.

1. At the cloud factory, the texting template (television cloud or Aliyun) was approved.
2. to The customer service center... text template. Register or sync from cloud. Key in Channel Configuration . SMS。
3. to Send Select by group, label, source circle, or click the specified customer.
4. Previews the number of people and examples of variables to be sent. Observe intervals, daily ceilings, do not disturb and blacklist.

Function page:Notification SMS、Customer Email。

06b

Customer Email

Local Template + Queue to deliver, to advise on customer service, not by default. Channels can be selected for e-mailing to send SES or self-built mailboxes SMTP. Open API / MCP does not include sending mail.

1. in Channel Configuration . Mail Select the mail channel: to lift the message cloud SES (sender + message cloud key) or to build the mailbox (SMTP host and authorized code).
2. to Client Management • Mail Template Writes a theme and text, or a key creates a 5-package HTML5 style. Use {name} Inserts a client field; clicking on the jump default is the project home page and can be modified.
3. to Send Select by group, label, source circle, or click the specified customer. A preview of the number of people must be provided.
4. Adhere to intervals, ceilings, no disturbances, withdrawals and blacklists. Each letter contains a retracted link.

07

AI Callback

Do a task-based AI callback for offline messages on duty stations. Connect to the same repository of knowledge; return to the watch station if you switch people. Not predictive.

1. in Channel configuration. Smart callback. Opens the voice and fills in the message cloud contact point key. Default closes.
2. to Customers · Call back. Call back immediately, or complete the current list Return missions。
3. The call back window is set at local time and is not called outside. Blacklist numbers will skip.
4. The call records can be transcribed and summarized and the results can be returned to the worksheet and the client for follow-up.

Do not call from import list, no IVR hotline. Function page:AI Callback。

07b

Other Functions

Response strategies, sandboxes, talk shows, gaps, access controls, multilingualism and backups, with the following pages and back-office entrances. Customer management is a product feature and is not repeated in the functional presentation.

Overview:Features。

08

Roles and Console

• Super Administrator: All sites; new/deleted access points; visible model keys.
• Project Manager: look only at the assigned stations; cannot create new/delete access points; cannot look at model keys.
• Visitor agenting: Only the duty entrance, not the console.

09

Open Call

RST and MCP are two sets of separate notes, do not manage console Cookie or /api/admin Open to three. Key in System Settings → Open Application Issue, expressly shown only once. The site must open the "Open API/MCP" channel.