Scripts, styles, keys are taken after login. A copy of the clip is not available on the public page. The visitors still leave their own public articles. /help/?site=YOUR_SITE, separate from the product description on this page.
/system/ Configure conversation models, members, channel credentials, duty defaults, and the Open API. Credentials are visible only to super administrators.
STEP 03Duty entrance.
/duty/ Choose a computer or a cell phone. The agenting account number cannot be taken from the administration console.
A copyable script is not displayed on the public page. Snippets of each site are generated by registered domain names and must be logged in and copied from the console.
Channels
How?
Website
Put widget.js Plugin to registered Hosts page </body> Before. Access code "Web site" defaults to the command queue.data-site Still short.
Integration Plugins
Website aics() / identify; App Official Shell, WordPress, npm. See the description. Integration Plugins
Official Account
Fullscreen H5 /chat.html?site=YOUR_SITE&channel=mp, or fill in original messages through the channel
Mini Program
Business domain name filling kebao.qianqianai.com，web-view Open the address in the access code
App Visitors
System WebView Open /chat.html?site=YOUR_SITE&channel=appWe'll see the warehouse. plugins/No agenting tables.
Site Help Center
Visitor article address /help/?site=YOUR_SITE, the content comes from the published knowledge at the station
The form is as follows (replace site ID with a console identifier):
Login User Please Before First Message identify, only the user id and the display name. Do not write open API keys to the web page. I'll see you later. Integration Plugins。
The site has four features: round bubbles, bottom bars, side tags, card entrances. Colours and left and right positions are selected in the same window and are next opened after saving.
For WeCom, WeChat Customer Service, Pinduoduo and Kuaishou, bind credentials and callbacks under Operations > Channel Integrations. Buyers continue receiving messages in the original conversation. See the complete list under Supported Platforms.
The browser will bring Origin. Must be the domain name in the Hosts station.
phenomena
Check first.
No bubbles.
Not on the page. widget.js, or CSP/ ad blocked script; site not enabled
If you see a bubble, you lose.
The current domain name is not written in the station Hosts. Registration example.com Overwriteable www.example.com
Posted to localhost
Local debugging also localhost or 127.0.0.1 Write Hosts, otherwise no CORS head
Answered another set of knowledge.
data-site Wrong site ID
Invalid Style
It's changing the access code window. Don't change it. widget.js In itself
Station /chat.html By site Mark release, not by Origin.
04
Knowledge Base
Each access point has an independent set of knowledge that is not retrieved from one another. The response order is fixed: FAQ accurately matches the vector search large model of the site.
It can be put in: Word, PDF, Markdown, plain text; it can also paste the text or grab a web page.
FAQ is pending approval until external. Read only published entries.
The document appears at the station after checking "open to help center" /help/?site=YOUR_SITEDocuments that are not publicly available are still available internally.
The change in knowledge is still a response to the old text: confirm that it has been published and then add a "rebuild vector". The expression is close to heading FAQ, and the expression is scattered.
Welcome and quick questions are on the knowledge pool. See you for functional details. Knowledge Base、AI Answers。
05
Live Support
Computers, cell phones, Apps, with the same agenting account, different entrances. I can't get back in line; leave a message after work.
Local Template + Queue to deliver, to advise on customer service, not by default. Channels can be selected for e-mailing to send SES or self-built mailboxes SMTP. Open API / MCP does not include sending mail.
In Channel Configuration . Mail Select the mail channel: to lift the message cloud SES (sender + message cloud key) or to build the mailbox (SMTP host and authorized code).
Go to Client Management • Mail Template Writes a theme and text, or a key creates a 5-package HTML5 style. Use {name} Inserts a client field; clicking on the jump default is the project home page and can be modified.
Go to Send Select by group, label, source circle, or click the specified customer. A preview of the number of people must be provided.
Adhere to intervals, ceilings, no disturbances, withdrawals and blacklists. Each letter contains a retracted link.
07
AI Callback
Do a task-based AI callback for offline messages on duty desk. Connect to the same repository of knowledge; return to the duty desk if you switch people. Not predictive.
The call back window is set at local time and is not called outside. Blacklist numbers will skip.
The call records can be transcribed and summarized and the results can be returned to the worksheet and the client for follow-up.
Do not call from import list, no IVR hotline. Function page:AI Callback。
07b
Other Functions
Response strategies, sandboxes, talk shows, gaps, access controls, multilingualism and backups, with the following pages and back-office entrances. Customer management is a product feature and is not repeated in the functional presentation.
Member: the person who signs up. Sees their own usage, bill, and widget. Does not use an agent seat.
Support: duty desk only. Uses a seat. Does not open finance or system settings.
Project Administrator: assigned sites only. Cannot create or delete sites, and cannot see model keys. Does not use a seat.
Super Administrator: every site. Can create or delete sites and see model keys.
Sales and tech: Qianqian internal sites only. Customer tenants cannot create these roles.
09
Open Call
RST and MCP are two sets of separate notes, do not manage console Cookie or /api/admin Open to three. Key in System Settings → Open Application Issue, expressly shown only once. The site must open the "Open API/MCP" channel.
RESTOpen API
Write to someone backend. Base /api/open/v1/Questions and answers, knowledge base, tickets, customers, support, Webbook.
Three tiers: Basic, Pro and Enterprise. The first month is free with Pro features. Add seats, sites, token packs and SMS, email or voice packs as needed. Prices follow the pricing page.
Item
Contents
Tiers
Basic (¥100/month, ¥999/year): AI answers, core knowledge base, web widget and Official Account, live desk, core CRM. Pro (¥299/month, ¥2,990/year): all channels, advanced knowledge base, AI agents and copilot, quality reviews, automation, deals and campaigns, products/orders/projects, advanced analytics and export, open API. Enterprise (¥1,000/month, ¥10,000/year): everything in Pro plus data scopes and access reviews, audit chain and credential vault, access region control, channel governance.
Who can buy
The organization owner and organization admins (permission billing.write). Agents, account managers and read-only members can only view the bill; when an upgrade is needed they are told to ask an admin.
Seats
Only support accounts that talk to customers count; the owner and admins do not. Basic includes 1, Pro 3 and Enterprise 10; each extra seat is ¥100 per month. Sites of the same enterprise share seats, so one person serving several sites uses one seat.
Site
Basic 1, Pro 2, Enterprise unlimited; each extra site is ¥50 per month. Enterprise admins create sites under Sites; a new site shares the plan, allowances and seats with the main site.
Token
Billed on actual model usage (input + output); exact FAQ hits cost nothing. The plan allowance follows the calendar month and does not roll over; when it runs out, token packs are used next (1M for ¥50, valid 12 months, no monthly reset); when both are used up, AI falls back to FAQ answers and chats keep going.
SMS / email / voice
Per message, per email and per minute. Pro includes 500 SMS, 5,000 emails and 100 voice minutes each month; Enterprise 2,000, 20,000 and 500; Basic includes 500 emails only. The trial includes 20 SMS, 200 emails and 10 minutes. After the allowance, usage packs are used; failed sends and unanswered calls are refunded. Login verification codes are paid by the platform and not counted.
Open API / MCP / Webhooks
Pro 10,000 calls per month, Enterprise 100,000, not included in Basic. Counted per enterprise across its sites.
Upgrade / renew / downgrade
Upgrading during a term credits the unused days of the current plan and the new tier starts on the payment day; renewing the same tier extends from the expiry date; a lower tier can be bought after the current plan expires.
After expiry
AI falls back to FAQ answers, advanced features become read-only and seats return to 1; conversations and the knowledge base are kept, and you can still sign in to see the bill and renew. The owner is notified 7, 3 and 1 days before expiry.
Refunds
A plan is refundable in full within 7 days if no token or usage pack has been used; unused token and usage packs are refundable; extra seats and sites within 7 days; after an upgrade credit, refunds are based on the amount paid. Contact support to request one.
Invoices
Request an e-invoice for a paid order under Balance & Recharge → Orders; the title and tax number follow organization verification and the amount is what was actually paid.
