Operations Support Tickets

The session is closed.Things can go on.

Turn unresolved support conversations into follow-up tickets recording the issue, handling and result. Tickets appear in the desktop duty desk and mobile workspace. Overdue open tickets close automatically according to site settings.

After the sale, Open API

It's a functional sign.

Session TileA key turns in the reception, or a manual build after the event

Write Follow-upThe problem, the process, the outcome remain the same.

OrganisationPending, awaiting, resolved, closed

Close TimeoutSite sets the number of hours, end automatically when due

Reception

Same table as the session, no system fillout.

On the left side of the duty desk is "sold after". Real-time sessions can be followed up with a follow-up form, which can be followed up with comments. A mobile phone page can also read and write a follow-up. The client files were still under customer management after the tickets were closed and the list continued to be used for outreach visits.

Type of business classification for post-sale issues, etc. to facilitate ex post screening
Follow-up in the list without opening a separate chat window
The number to be followed appears in the operating overview to avoid sinking
Dialogue timeout and worksheet timeout are two sets of hours, filled separately in reception settings

Open

I'm going to take my own worksheet.

Open API to provide after-sale lists, new ones and follow-up. Webhook can subscribe to worksheet events. Keys are issued in the system setting, not on the web page. If the message closes, send the reviewed template at the customer service centre, not directly from API.

ScopeDo customer service follow-up. Not ITIL worksheets, not R & D bug tracking.

SyncGET/POST /work With follow-up writing, A station key does not read the list of B stations.

Statusopen / pending / waiting / resolved / closedSame as the duty desk.

MCPThe layout tool takes MCP access. Scroll-writing tape destractiveHint.

Duty desk list: turn offline messages and follow-ups into support tickets

He's still in customer management.

Start

The chat is closed, the follow-up continues

Sign up free; after-sales tickets connect to conversations and the CRM. Try Pro free for the first month with 1M tokens and 1 agent seat; after that Basic starts at ¥100 per month.