02 Knowledge Base

Each station has its own knowledge.It doesn't smell like each other.

The project manager only sees the site assigned. Uploading, extracting, auditing and publishing are done in the back office; the search is only for published entries.

Functional indications.

Site A

Your own FAQ/ Document
His own vector index
Only search for published entries

Site B

Another set of knowledge.
The administrator only sees assigned stations.
They don't smell like each other.

Upload → Extract FAQ → Audit Release

Library

File in. FAQ can be pulled out.

Supports Word, PDF, Markdown, plain text upload, or you can paste the text or grab a web page. The system converts the material into a document and extracts the FAQ and RAG clips.

The FAQ approval was passed before release to avoid unreading the content immediately.
Classification and aggregation: multiple sets of knowledge can be detached from one site and screened by classification
Welcome speech, quick questions, hang on to the collection.
Export JSON;recreate index after vector change

Retrieving real consoles: knowledge base sample rejection rate, reference rate, no changes to knowledge entries

Operations

The gap comes from a real conversation, not a dream.

Retrieving assessments uses the current knowledge base to test hits and refusals. The knowledge gap page summarizes the questions that have not been answered in recent days and can generate FAQ drafts for review by one key.

Help CenterOpen documents appear automatically at site help centres and are searchable for visitors.

Chat RecordFilter by AI / manual / evaluation to support keyword search and CSV export.

Tenant segregationKnowledge is written in the site library and entries on other items are not retrieved.

Merge SaveMultiple changes to FAQ to lock in the library to avoid covering each other.

Real console of the knowledge gap: a summary of the questions repeatedly asked by visitors but not answered by the knowledge base

Knowledge is ready. See how it works.

Start

Upload your knowledge and AI answers from it

Try Pro free for the first month with 1M tokens and 1 agent seat; after that Basic starts at ¥100 per month. Each site has its own knowledge base for FAQs, documents and crawled pages, with no cross-talk.