02 Knowledge Base
Each station has its own knowledge.It doesn't smell like each other.
The project manager only sees the site assigned. Uploading, extracting, auditing and publishing are done in the back office; the search is only for published entries.
Library
File in. FAQ can be pulled out.
Supports Word, PDF, Markdown, plain text upload, or you can paste the text or grab a web page. The system converts the material into a document and extracts the FAQ and RAG clips.
- The FAQ approval was passed before release to avoid unreading the content immediately.
- Classification and aggregation: multiple sets of knowledge can be detached from one site and screened by classification
- Welcome speech, quick questions, hang on to the collection.
- Export JSON;recreate index after vector change
Operations
The gap comes from a real conversation, not a dream.
Retrieving assessments uses the current knowledge base to test hits and refusals. The knowledge gap page summarizes the questions that have not been answered in recent days and can generate FAQ drafts for review by one key.
Help CenterOpen documents appear automatically at site help centres and are searchable for visitors.
Chat RecordFilter by AI / manual / evaluation to support keyword search and CSV export.
Tenant segregationKnowledge is written in the site library and entries on other items are not retrieved.
Merge SaveMultiple changes to FAQ to lock in the library to avoid covering each other.
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