04 / 05 Outreach

This post is part of our special coverage Syria Protests 2011.Or call someone back.

These two things have been broken down into separate pages. Notifications send only reviewed templates; smart calls only follow offline messages. It's not marketing.

Notification SMS AI Callback

It's a function. Choose a path.

Notification SMS

Template reviewed
Circle Preview
Queue delivery

Not a promotion.

AI Callback

Message Batch
Connect to the knowledge base.
Turn back to the watch station.

Mission callback, not callback.

The key still sets the channel configuration in the system

Notification SMS

Only the cloud manufacturer has reviewed the template: comments received, responses confirmed, tickets closed. The object comes from the import or message and is forbidden as a text message.

Notification SMS → 05

AI Callback

For offline messages, call back by batch AI. Connect to the same repository of knowledge; return to the watch station if you switch people. Not predictive.

AI callback → Entry

Client Services Centre

Sending, returning missions, blacklists are all here. The key is still written in the system setting the Channel Configuration.

Open the customer service center.

Start

SMS and callbacks keep notifications connected

All outreach channels are set up in one place. AI reply tokens and outreach credits are billed separately and clearly.